Introduction
This Refund Policy explains the conditions under which refunds may be issued for services purchased through the Science Freelance platform. Science Freelance operates as a global marketplace connecting clients with independent scientific professionals who provide specialized services in research, data analysis, scientific writing, and related scientific fields.
The platform is owned and operated by EBO Bio Solutions UK. While the platform facilitates transactions between clients and freelancers, each service is provided by independent professionals. This Refund Policy is designed to ensure fairness, transparency, and protection for both clients and freelancers when financial transactions occur through the platform.
By using the Science Freelance platform and making payments for services, users agree to the terms outlined in this Refund Policy.
General Refund Principles
Refunds may be issued under specific circumstances when a project or service does not meet the agreed terms between the client and the freelancer. The platform may review refund requests to ensure that both parties are treated fairly and that the refund process follows the policies established by Science Freelance.
Refund decisions are made based on project agreements, communication records between users, and the evidence provided during the dispute review process. The platform may evaluate whether the service was delivered according to the agreed scope, quality expectations, and timeline.
Refunds may be issued either partially or fully depending on the circumstances of the case.
Refund Before Work Begins
If a client cancels a project before the freelancer begins any work, the client may be eligible to receive a full refund of the deposited amount. The platform may deduct payment processing fees or administrative charges depending on the payment provider used during the transaction.
In situations where a freelancer accepts a project but fails to begin work within the agreed timeframe without valid justification, the client may request cancellation of the project and receive a refund.
Refund Due to Non-Delivery
A refund may be issued if the freelancer fails to deliver the project or agreed service within the specified deadline and does not provide a reasonable explanation or alternative timeline.
If the freelancer becomes inactive or unresponsive during the project period and does not complete the agreed work, the platform may review the case and may approve a refund to the client after verifying the situation.
Refund Due to Incomplete Work
In situations where the freelancer delivers work that is significantly incomplete or does not meet the agreed scope of the project, the client may request a refund or request revisions. The platform may review the project requirements and the delivered materials to determine whether the service meets the originally agreed expectations.
If the work delivered cannot reasonably be corrected through revisions and clearly fails to meet the original agreement, a refund may be considered.
Refund Due to Major Quality Issues
If a delivered service contains major quality issues that significantly deviate from the project requirements, the client may request a review of the work through the platform’s dispute process. This may include cases where the delivered work is unusable, irrelevant to the project scope, or substantially different from what was agreed.
Science Freelance may evaluate the materials submitted, communication between the parties, and project documentation before determining whether a partial or full refund should be granted.
Partial Refunds
In certain cases where a portion of the work has already been completed and delivered according to the agreement, a partial refund may be issued instead of a full refund. This typically applies when some project milestones have been completed while others remain unfinished or unsatisfactory.
The platform may determine the appropriate refund amount based on the proportion of completed work relative to the total project scope.
Refunds After Project Completion
Once a project has been completed and the client has accepted the final deliverables, refunds are generally not issued. Acceptance of the delivered work indicates that the client agrees the service was completed according to the project agreement.
However, in exceptional situations where significant misconduct, fraud, or clear misrepresentation of services is discovered after project completion, the platform may review the case and determine whether corrective action is necessary.
Non-Refundable Situations
Refunds will generally not be issued in cases where the client simply changes their mind after work has already begun or when the client fails to provide the necessary information required for the freelancer to complete the project.
Refunds are also typically not granted if the freelancer has delivered work that matches the agreed project requirements but the client later decides that the service is no longer needed.
Additionally, refunds may not apply if delays occur due to the client’s failure to respond, provide feedback, or supply necessary materials required to complete the work.
Payment Processing and Timing
Approved refunds will be processed using the same payment method originally used for the transaction whenever possible. The time required for the refund to appear in the client’s account may depend on the payment provider, banking systems, or international transaction processing times.
Science Freelance and EBO Bio Solutions UK are not responsible for delays caused by payment gateways, financial institutions, or third-party payment processors.
Abuse of Refund Requests
Science Freelance reserves the right to monitor refund requests to prevent abuse of the refund system. Users who repeatedly request refunds without valid justification, misuse the dispute system, or attempt to exploit freelancers through unfair refund claims may have their accounts restricted or suspended.
The platform aims to maintain a fair environment for both clients and freelancers and may take appropriate action against any behavior that undermines the integrity of the marketplace.
Policy Updates
EBO Bio Solutions UK reserves the right to update or modify this Refund Policy at any time to reflect operational changes, legal requirements, or improvements to the platform.
Any updates will be published on this page, and continued use of the platform after such updates indicates acceptance of the revised policy.
Contact Information
If users have questions or concerns regarding refund requests or the application of this policy, they may contact the platform administration through the following channels:
EBO Bio Solutions UK
Science Freelance Platform
Email: support@sciencefreelance.com
Email: info@ebobiosolutions.com